Return Policies

Obtaining an RMA

  • Email us at support@grizzlysupplyco.com with your order number and return reason.
  • Once our staff has approved the request we will send you return instructions.
  • Note: Returns may not be requested or authorized by phone.  This is so we can document every aspect of the return process to better serve our customers

Return Period

  • Returns will not be authorized after 30 days from the delivery date of the order.
  • All return requests are considered on a case by case basis.

Return Inspection

  • All returns are subject to inspection.
  • Inspection will look at the following criteria:
    • Is the item in new or used condition?
    • Is the item defective due to a manufacturing or shipping issue?
    • If the item was used, was it damaged from use?
  • Inspection results will be cross referenced with the original return request.
  • Inspection results determine how we will process any refund for your order.

Defective or Damaged Merchandise

  • Defective or damaged merchandise MUST be reported to us within 72 hours of receiving your order.
  • Defective items that are covered by warranties may be referred to the manufacturer.
  • Shipping carrier damage may require pictures so we can open claims.
    • On a case by case basis, we might refund your order without requiring a return for shipping damage.

Shipping Errors

  • If you have been shipped an order or received products that were shipped in error, you must immediately contact us.  
  • Upon our determination that an error has occurred, we will issue an RMA and arrange for reshipment of your order.

Orders Refused or Returned to Sender

  • Orders that are refused w/o authorization are subject to restocking fees
  • Orders that are returned as 'undeliverable' are subject to restocking fees
  • Orders that are 'return to sender' w/o authorization are subject to restocking fees.

Restocking Fees

  • Depending on return reason and inspection, restocking fees may be levied.  Typical restocking fee is 20%.
  • Returns that are sent in used condition & do not match the return reason may be discarded or returned to the customer without processing a refund.
  • Unauthorized returns may be subject to maximum allowable restocking fees..
  • In the instance an order was shipped with 'free shipping' we reserve the right to deduct our shipping costs along with any restocking fee once a refund is processed.

Return Shipping

  • We will gladly provide a pre-paid return label for returns authorized due to damage or shipping errors - where it has been determined that such errors or damage are not the fault of the buyer.
  • Buyers are expected to pay return shipping for all other return reasons.

Cancellations

  • Due to our quick processing and shipping times, we are not able to honor cancellation requests at this time.