We have recently made revisions to our policies in order to clarify several aspects of our order processing, shipping and return specific policies.
Shipping & Delivery
- We strive to process and ship orders as promptly as possible.
- Once an order is placed, please allow up to 24 hours for processing time.
- Note: We process and ship orders Monday through Friday.
- Note: Processing time for orders placed over a weekend or on a federal holiday will begin the following business day.
- Processing Time + Pick Up Day + Shipping Time = Estimated Delivery
- Standard Shipping: 5-10 business days
- Expedited Shipping: 3-4 business days
- Second Day: 2 business days
- Express: 1 business day
- Note: Shipping carrier pick up day does not count as a transit day. Allow additional time for international orders.
- We will ship orders using a carrier of our choice and might not be reflected at checkout. If a specific carrier does not ship to your area, be sure to notify us.
- Available in the lower 48 United States.
- We will choose the most economical method to ship your order.
- Your order may be shipped via USPS, FedEx or another carrier.
Alaska, Hawaii and US Territories
- We do ship to these regions, but they are not covered by free shipping.
- At checkout, several calculated shipping options will be available.
- Economy, Expedited and Express shipping options are available.
- At your discretion, we offer several alternative upgraded shipping options.
- If you need your order faster, you are welcome to select one of these options.
- Upgraded shipping is calculated in real time based on your delivery address.
- After an order is placed, we are unable to upgrade your shipping.
- We offer international shipping to Canada, Australia, Germany & the United Kingdom.
- Shipping rates are calculated based on destination county, state or province & postal code.
- If you reside in a country that isn't listed, contact us and we may be able to accommodate your order.
- We are not responsible for customs brokerage, VAT charges, import taxes, duties or other incurred costs. These fees are solely the responsibility of the customer.
- Be advised that customs inspections may delay shipments, we have no control over the time it takes for shipments to be cleared.
Other Shipping Policies
- We are not responsible for the actions of our third party shipping carriers. This includes orders lost in transit, damage or delays of any type. While we will assist our customers in any way possible pertaining to these events, our responsibility for your order ends when it leaves our possession.
- Upgraded shipping not only covers the costs to our carrier, but handling required to expedite your order through our warehouses. As a result upgraded shipping costs are non-refundable.
Obtaining an RMA
- Email us at firstname.lastname@example.org with your order number and return reason.
- Once our staff has approved the request we will send you return instructions.
- Note: Returns may not be requested or authorized by phone. This is so we can document every aspect of the return process to better serve our customers
- Returns will not be authorized after 30 days from the delivery date of the order.
- All return requests are considered on a case by case basis.
- All returns are subject to inspection.
- Inspection will look at the following criteria:
- Is the item in new or used condition?
- Is the item defective due to a manufacturing or shipping issue?
- If the item was used, was it damaged from use?
- Inspection results will be cross referenced with the original return request.
- Inspection results determine how we will process any refund for your order.
Defective or Damaged Merchandise
- Defective or damaged merchandise MUST be reported to us within 72 hours of receiving your order.
- Defective items that are covered by warranties may be referred to the manufacturer.
- Shipping carrier damage may require pictures so we can open claims.
- On a case by case basis, we might refund your order without requiring a return for shipping damage.
- If you have been shipped an order or received products that were shipped in error, you must immediately contact us.
- Upon our determination that an error has occurred, we will issue an RMA and arrange for reshipment of your order.
Orders Refused or Returned to Sender
- Orders that are refused w/o authorization are subject to restocking fees
- Orders that are returned as 'undeliverable' are subject to restocking fees
- Orders that are 'return to sender' w/o authorization are subject to restocking fees.
- Depending on return reason and inspection, restocking fees may be levied. Typical restocking fee is 20%.
- Returns that are sent in used condition & do not match the return reason may be discarded or returned to the customer without processing a refund.
- Unauthorized returns may be subject to maximum allowable restocking fees..
- In the instance an order was shipped with 'free shipping' we reserve the right to deduct our shipping costs along with any restocking fee once a refund is processed.
- We will gladly provide a pre-paid return label for returns authorized due to damage or shipping errors - where it has been determined that such errors or damage are not the fault of the buyer.
- Buyers are expected to pay return shipping for all other return reasons.
- Due to our quick processing and shipping times, we are not able to honor cancellation requests at this time.
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